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Frequently Asked Questions
1 Do you deliver to all Puerto Rico?

ODS E-Store delivers anywhere on the Island. For orders to Vieques or Culebra please send a message or call to 787-998-8902.

2 When will I be receiving my products?

Each of our items has an estimated delivery time, which is the time it takes for our team to arrange and prepare your order for shipment. You can find the estimated time of each product in the description area. Some of the products available for your selection are ordered from the United States so they could be exposed to delays that are not in our control such as weather events. We always keep our customers informed of any changes in delivery time.

3 What is your return policy? What if I want to cancel my order?

Many of the products are ordered especially for you and for that reason you have a period of 48 hours to cancel a product and your money will be completely refunded. After the first 48 hours you will be offered a credit for future purchases.

4 Can I pick up my products?

Once passed over the area of "checkout", E-Store will determine how much is the delivery charge. Those higher orders of $500.00 or more will not be charged for delivery. If for some reason you decide you'd rather pick it up, you must communicate to sales@odspr.com or 787-998-8902 to coordinate the delivery time.

5 Do you deliver internationally?

Sorry, we don’t do international deliveries at the moment.

6 How can I know the status of my order?

Sign in to your account, once on the user 'Dashboard', go to 'Orders' and you will see all the orders and their status. If you have any question, please contact us.

7 What method of payment do you accept?

ODS E-Store accepts the following payment methods: Visa and Master Card via PayPal.

8 A product I want is out of stock. What can I do?

We’re sorry for the inconvenience. We do our best to ensure that our products are always in stock for you to buy.

8 Does ODS offer discounts by quantity?

We do offer discount by quantities. Please send us a message with what you need and how many and you will receive a response within 24 working hours.